Previously Loved Treasures Terms & Conditions:
Our products are not brand new and, as such, they may have signs of wear or imperfections and many are antiques with a long history of use. If an item is damaged in any way, or if it is an antique or period piece, our website will indicate that it is being sold in As-Is Condition. Our photographs document items to the best of our ability but many jewellery items will have natural variations that may not be visible in photographs but do not reduce the quality of the piece. We encourage you to contact us if you have any questions regarding the condition of any items you are considering for purchase as ALL sales are final and any returns will require shipping at the cost of the client and will result in a store credit for the price of the item less shipping.
All jewellery items valued over $500 are sold with a certificate of appraisal intended for insurance purposes only. The certificate will reflect the replacement value of the item and is not a reflection of potential re-sale value. For larger ticket items, where “Contact us for pricing” is indicated, please email us to discuss the value and sale price of this item. All other items are listed at our best value pricing and are non-negotiable.
For your privacy and protection we do not store credit card or other payment details once the transaction has been completed. Records of sale are kept on file, in a secure location, for 7 years to comply with Canada Revenue Agency requirements and are then destroyed. Customer contact information, including email addresses, is not utilized for any purpose, besides your transaction, unless requested by the customer.
Terms of Sale
Payment in full, including shipping costs, is required at time of ordering.
All listed prices, sale prices, and shipping costs are in Canadian Dollars. GST/HST is charged on all items based on the tax rate in the province to which items are being shipped. Items shipped to addresses outside of Canada are GST/HST exempt and the purchaser will be responsible for any taxes or duties charged by the destination country as well for the preparation of any necessary customs documents or fees in the destination country.
We stand by our products and our descriptions and ask our clients to notify us and provide photographs if they have concerns upon receipt of any items including any damage that may have taken place during shipping to allow us to find a solution. All sales are final unless agreed to, in writing, by Previously Loved Treasures, in advance of said item being returned.
Shipping & Handling
Shipping within Canada, including shipping insurance, is included in the sale price for all items. For shipping outside Canada, including damage/loss insurance, fees will be calculated at time of purchase based on the shipping address provided and will be included in the total fee charged to the client. For our clients’ protection we will not release items to the client’s courier company – all shipments must be arranged by Previously Loved Treasures.
We accept Visa, MasterCard, PayPal and Interac e-transfers. For items over $10,000 please contact us for payment methods. Shipping address must match the billing address. Purchase transactions will appear as from our parent company M&F Gems Ltd.